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FAQ

 1.       Question: How do I cancel an order?

Answer: Unfortunately once an order is placed through the Global Girl website, it goes automatically into the system and can not be changed. Once you receive the merchandise you can return or exchange it within 30 days as long as it’s in new condition and original packaging.You can find our detailed return policy on our website under returns.

 

 2.       Question: How can I check on an order status?

Answer: Once the order is shipped you will receive an email with your tracking number and you can track the package by clicking on that link. If you have any additional questions please send an email to customercare@globalgirl.com and we will be happy to get back to you with a status update on your order.

 

 3.       Question: Is a Global Girl Doll the same size as an American Girl Doll?

Answer: No, Global Girl dolls are 21 inches in height and American Girl Dolls and most other play dolls are 18 inches.

 

 4.       Question: Will 18 inch American Girl Doll clothes fit Global Girl Dolls?

Answer: We can not guarantee that 18 inch American Girl Doll clothes will fit, as Global Girl dolls are 21 inches.

 

 5.       Question: Do you sell additional clothes and accessories for Global Girl dolls?

Answer: Not at this time, but the company has plans to sell additional doll clothes and accessories in the very near future.

 

 6.       Question: Are there retail locations where I can purchase the dolls and books?

Answer: The dolls and books are sold exclusively at globalgirl.com.

 

 7.       Question: Do you accept international orders?

Answer: Yes we accept international orders. Anything outside the 50 United States please send an email to customercare@globalgirl.com and include what you would like to order, quantities and your shipping information and we will get back to you with pricing for shipping and any applicable taxes or duties and will assist you in processing the order.

 

 8.       Question: Do I have to pay sales tax on my order?  

Answer: If you live in the states of New York or California you will be charged applicable state and local sales tax at checkout.

 

 9.       Question: What forms of payment do you accept?

Answer: We accept Visa, MasterCard, Discover, American Express and Pay Pal. You must be 18 years or older to place an order.

 

 10.   Question: What countries can I choose from?

Answer: The current countries available for both dolls and books are: France, Russia, China, South Africa, United States and Argentina.

 

 11.   Question: Can I have my order gift wrapped?

Answer: Unfortunately at this time we can not accommodate gift wrapping however, every Global Girl doll comes in a beautiful box.

 

 12.   Question: Are gift certificates available?

Answer: Yes you can purchase a gift certificates on our website globalgirl.com they can be in any amount from $1.00 to $1,000.

 

 13.   Question: How do I return an item?

Answer: If you would like to return an item you have purchased please email customercare@globalgirl.com and include you order id number and the reason for the return.

We will then email you the necessary form you will need to include on you package to have the order properly returned and refunded. We are happy to accommodate a returnas long as it falls within the guidelines of our return policy. Please see the full returns policy on the globalgirl.com website as there are terms and conditions to which we accept returns.